Here at Chapelton we are asked many questions on a daily basis which cover a multitude of subjects. Below we have listed the most common when it comes to enquires and orders from paper and board buyers like you. If you have any specific questions which are not included in this list, please get in touch we would be happy to help.
We will be answering the following questions:
- What are our lead times?
- How long are our prices valid for?
- Can I order as PEFC or FSC?
- Is it suitable for direct food contact?
- Is the material plastic free?
- Is it biodegradable, compostable or recyclable?
- What are your minimum order quantities?
- Is it available from stock?
- What sizes are available?
- Do you have regular production plans?
- What surcharges may apply?
- What are our standard shipping times?
What Are Your Lead Times?
Lead times vary from mill to mill and whether the material is held in stock or not.
Typically:
Mill Making – Around 4 weeks from order to delivery
Mill Stock – Around 1 weeks delivery from order
UK Stock – 1-2 days delivery from order
How Long Are The Prices Valid For?
Price validity varies from supplier to supplier but are as a standard around 3-6 months.
This however can vary hugely and is dependent on currency, market fluctuations or business uncertainties , things such as Brexit.
Can I Order It As PEFC or FSC?
Many of the materials we supply are available as PEFC or FSC. Some of which will come with accreditation as standard. If FSC of PEFC is not standard and is required an extra surcharge is applicable. These range from £10 – £30 per tonne dependant on material type and supplier.
Is The Material Suitable For Direct Food Contact?
As a large supplier of food packaging materials this is a very common question we receive. Many of our boards and papers are certified for direct food contact and we are able to advise the best fit for you based on your end use.
Is The Material Plastic Free?
The vast majority of our materials being paper and cartonboard are naturally plastic free. The coatings we offer for these boards and papers tend to be plastic free but we can supply plastic based barrier material if required. If you are looking to go plastic free get in touch. and we can find the right material to suit your requirements.
Is It Biodegradble, Compostable & Recyclable?
We have a wide range of biodegradable, compostable and recycleable products available. This is particularly relevant in the foods packaging sector. When barrier coating is applied to enable direct food contact this can affect the end of life solution for your packaging. Many of the coatings that we apply are compostable, biodegradable and can be recycled as a mono-material. This means it can be disposed of and recycled within the normal paper waste stream. We are more than happy to go into deeper detail on an item by item basis.
What Are Your Minimum Order Quantities?
Although minimum order quantities vary from supplier to supplier, as a standard the minimum a mill will produce per grammage and sheet size is 2500kg.
Is It Available From Stock?
A large proportion of the material we supply is produced on a mill making basis. As we offer bespoke materials to a tailored specification mill makings are the most effective supply route. That is not to say stock cannot be held here in the UK or at the mill if requested for regular or contract business.
What Sizes Are Available?
We are able to offer bespoke sizing depending on your requirements. Particularly small sizes are subject to surcharges, however most requested sizes are surcharge free.
Do You Have Regular Production Plans?
We are updated with weekly production schedules to ensure we can offer the most accurate lead times and delivery dates. We work side by side with our suppliers to keep up to date with material makings.
What Surcharges May Apply?
The main surcharges we include are for accreditation such as PEFC and FSC and small quantity deliveries. As our materials come from all over Europe, full loads of around 23 tonnes are preferred. If full loads are not possible delivery surcharges will be added to account for smaller shipments.
Extras such as hard sizing, small sheet size and coatings to reverse also incur small charges if required.
What Are Your Standard Shipping Times?
Shipping times vary depending on location and method of delivery. Material from our European mills can take up to 7 days to be delivered once dispatched, however usually arrive within 3-4 days. If dispatched from the UK, shipping is much quicker and next day delivery is often possible.